Customer Service

As a family-owned and operated business, Pronto Distribution provides distinct attention to each client—handling all products with care and precision.

Individual Care and Attention

Co-owner David Black and warehouse supervisor Rico Bolivar pride themselves in how they care for their customers. Treating each client and order with individual care and attention, the staff of Pronto seek to understand each shipment’s unique requirements—and then meet or exceed customer expectations.

David and Rico

Co-owner David Black and warehouse supervisor Rico Bolivar

Testimonials

Hear what our customers have to say about us!

  • For over 18 years, Pronto Distribution has provided excellent trans-loading and warehouse service to the Oregonian. They are available to us 24/7 to meet the routine and special needs of the press room. The Oregonian recommends Pronto to those looking for trustworthy and dependable services.
    — Dennis Pederson, Press Room Manager, The Oregonian
  • Pronto Distribution has exceeded our demanding warehouse and supply chain management needs for nearly a decade. They've adapted their business through innovation, equipment and personnel to be the preeminent provider in the area at a most competitive cost. Blue Heron Paper Company relies on Pronto for more than just service. They have studied our business and industry and applied their expertise to save us time and money. We trust them as an integral part of our supply chain and see that they've done the same for other industry leaders.
    — Craig Fletcher, Fiber Supply Manager of the former Blue Heron Paper Company
  • SP Newsprint has benefited from Pronto Distribution's unique proximity to the rail yard. They have access to boxcar switching seven days a week by both the BNSF and UP railroads. We are now able to use BNSF service and receive the added advantage of rate competition between the two railroads. Pronto has been great to work with and we really appreciate their can-do attitude.
    — Jamison Shields, Transportation Supervisor, SP Newsprint
  • Ponderay Newsprint uses both rail and truck services to deliver products to Pronto Distribution in Portland, Oregon. Since 1994, we have experienced exceptional service at a most competitive price. We look forward to partnering with Pronto for many more years.
    — Jim Miller, Finishing and Shipping Manager, Ponderay Newsprint Company